The aggrieved MacBook owners in two separate lawsuits claim that Apple’s latest laptops with its M1 chips have faulty screens that break easily and perform poorly.
The complaints, both filed on Wednesday in federal district court in San Jose, Calif., Each seek class certification in the hope that the law firms concerned will gain judicial clearance to represent the allegedly important group. of affected customers and, in case of victory, share any settlement.
Each of the documents claim that Apple’s 2020-2021 MacBook lineup – consisting of the M1-based MacBook Air and the M1-based 13 “MacBook Pro – has screens that frequently fail. They say Apple was aware of the defect. alleged or should have known, based on its own extensive internal testing, technician reports and customer feedback.
“[T]The MacBook M1 is faulty because the screens are extremely fragile, crack, darken or have magenta, purple and blue lines and squares, or stop working altogether, âstates a complaint filed on behalf of the plaintiff Nestor Almeida [PDF]. “Thousands of users around the world have reported this issue directly to Apple and on Apple Sponsored Forums.”
Photograph of one of the trials of a broken screen, redacted by the owner … Click to enlarge
The other complaint [PDF], filed on behalf of plaintiffs Daphne Pareas and Daniel Friend, makes similar allegations.
“Class laptops are designed and manufactured with an inherent flaw that compromises the display screen,” he says. âDuring normal use, the display screens of Class (1) laptops may become obscured by black or gray bars and / or ‘dead spots’ where no visual output is displayed and (2) are vulnerable to cracks that obscure parts of the screen. The appearance of black or gray bars on the screen may precede, accompany or follow cracks in the display glass. “
Almeida’s complaint states that thousands of Apple customers around the world have reported MacBook screen issues to Apple and in online forums. He says Apple has often refused to pay for repairs, forcing customers to pay up to $ 850 through outside vendors. And where Apple did the repairs, some customers have seen the problems come back.
Apple, according to Almeida’s complaint, did not recognize the problem, despite its own internal testing and user complaints, until August 27, 2021.
It was at this point that Apple – “perhaps sensing the onslaught of litigation” – issued a support note advising customers who use a camera cover, a back rest cover. hands or a keyboard cover remove the accessory before closing their MacBook to avoid damaging the screen.
“Leaving hardware on your screen, keyboard, or palm rest can interfere with the screen when it is closed and damage your screen,” the warning from Apple says.
But the complaint points to a litany of complaints on social media that suggest screen issues are occurring regardless of the laptop shutting down carefully.
The Pareas / Friend complaint also includes a long list of quotes on social media regarding M1-based MacBook screen issues, like this Reddit thread and this 14-page thread on Apple’s discussion board titled “MacBook Air. M1 screen crack for no apparent reason “.
Here’s an example from Apple’s discussion board:
And there are enough of these stories posted online for the litigation to end up in court.
Both complaints blame him for effusive marketing from Apple.
“[Apple’s] marketing materials for the thin and light Macbook Air praise its superior materials and durability, âstates the Pareas / Friend complaint. âAccording to its product web page, the device is ‘thin and light.’ Yet rock solid â, and itsâ rugged aluminum unibody design makes the MacBook Air sleek, durable and ready for anything â.
The record argues that “[h]ad Apple has revealed the truth, for example in its advertisements or other materials or communications, “customers would have looked elsewhere or paid less.
Almeida’s complaint meanwhile throws Apple’s insistence that “everything looks beautiful on the 13-inch Retina display” of the 2020 MacBook Air returning to the company, noting that not everything has looks gorgeous when the screen cracks and turns off.
The register would like to know how Apple’s marketing copy might read if free speech rights were restricted and ambitious product descriptions had to cover worst-case scenarios. We asked Apple for comment, but – and you might be shocked to hear this – we haven’t heard back. Â®