Apple devices come with several types of security measures and one of them is Activation Lock which is activated when the Find My feature is activated on the device. The company says it helps keep the device secure, even if it’s in the wrong hands, and may improve the chances of getting it back.
Even after wiping the device remotely, the Activation Lock continues to deter anyone from reactivating the device without explicit permission. If the device has been locked, you will see an image as shown below.
How to remove Activation Lock on Apple devices
There are several different methods to remove Activation Lock from Apple iPhone, iPad, Watch, or Mac. Here are almost all the methods explained.
If you are in the US, the company offers an Activation Lock web tool towards the bottom of the landing page. You will see an option for “Start Activation Lock Support Request.” But there are a few things you should know before continuing with treatment.
- You must be the owner of the device: You will need to confirm this by providing proof of ownership which includes the product serial number, IMEI or MEID.
- Your data on the device will be erased: If the Activation Lock removal process is approved, all files and data stored on the device will be permanently erased. Also note that restoring your device from a local backup will re-enable Activation Lock.
- We cannot unlock a managed device: If the device is owned by a business or educational institution, you will need to contact IT or the manager.
- Your device should not be in lost mode.
If you are in a country where the new Activation Lock Tool is not available, you need to go to the Apple Store with proof of purchase and then help out with the Lock Removal Processor. But as stated, it will erase all data from the device completely.
If you can’t remember your Apple ID email, search for it here. If you’ve forgotten your Apple ID password, you can reset it here.
If you forgot the security questions to reset your Apple ID password, you can call 800-APL-CARE (800-275-2273) in the United States. Alternatively, you can also contact via support.apple.com for more options.