NTT Ltd, a global leader in technology and business solutions, is strengthening its alliance with Microsoft to provide enterprise telephony and connectivity to strengthen the hybrid work environment. NTT’s reliable and secure business solutions will help corporate clients accelerate their digital transformation initiatives. Microsoft chose NTT to be one of the launch partners for its Operator Connect team. Operator Connect for Microsoft Teams simplifies business communications by providing calling functionality over the public switched telephone network (PSTN).
To date, Operator Connect provides carrier-grade telephone and support services in 39 countries. It offers additional and added features such as compliance recording, call queue, video interoperability and dynamic E119. NTT’s exceptional support and managed services provide end-to-end lifecycle support to their customers and customers. This paves the way for its customers to integrate holistic solutions across business functions for a better customer experience and increased productivity.
This latest development is another key step in the strategic business alliance between NTT and Microsoft. In 2019, the two global giants came together to commit to creating the next generation of managed services to improve the customer and employee experience. This was to be achieved through managed services designed for Microsoft 365, Viva, and Azure Communication Services.
These next generation managed services were supported by NTT’s robust, intelligent and secure network. NTT is a proven global leader in technology and business solutions with an impeccable history. It launched the very first commercially available complete LTE / 5G “Network as a Service” private stack solution called Private 5G. This alliance between NTT and Microsoft will continuously provide customers with advanced business transformation, agility and automation solutions for their respective verticals. And thus, help them navigate and move to a hybrid work environment.
On the eve of this historic launch, Abhijit Dubey, CEO of NTT Ltd. said : “We are proud to strengthen our alliance with Microsoft and to be one of the first development partners to offer Operator Connect to Microsoft Teams customers. We also guarantee support services throughout the lifecycle so that customers can enjoy a consistent and transparent experience. The pandemic has completely changed the way we work but has highlighted the importance of connectivity and communication. Operator Connect provided by NTT will allow companies to connect and interact with their employees and customers, no matter where they work ”.
Jared Spataro, Corporate Vice President (Modern Work), Microsoft, said: “As a key global strategic partner, NTT has been an innovative and forward-thinking collaborator for Operator Connect. As we go global, NTT already manages the platform for several key customers and provides high levels of advice, service and support in 39 countries. We continue to strengthen our alliance to make real progress in how we market Teams Phone and enable the hybrid workforce. “
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